We're here to help with your AI-powered CV builder and job search tools.
Email us at: alberto@haired.app
Response time: 24-48 hours
For urgent issues, include:
Simply tap the PRO button at the top of the app screen. This will display different subscription offers for you to choose from, including introductory deals with free trials.
To cancel your subscription, go to your iPhone Settings → [Your Name] → Subscriptions → Select “Haired” → Tap “Cancel Subscription”. The cancellation will take effect at the end of your current billing period.
If AI generation fails, try these steps: 1) Check your internet connection, 2) Restart the app, 3) Ensure your input text is clear and detailed, 4) Try again in a few minutes. If the problem persists, contact our support team.
To reset your account, go to the app settings and look for “Reset Account” or “Clear Data”. Alternatively, you can delete and reinstall the app. Note that this will remove all your saved CVs and data.
Please contact us first at alberto@haired.app within 7 days of the issue so we can try to resolve it directly. If we can't resolve it, refund requests are handled by Apple through the App Store: go to your purchase history in the App Store app, find your Haired subscription, and request a refund. See our Refund & Dispute Resolution Policy below for details.
Try these troubleshooting steps: 1) Force close and restart the app, 2) Restart your device, 3) Update to the latest app version from the App Store, 4) Free up storage space on your device. If crashes continue, contact support with your device details.
For billing questions, remember that subscriptions auto-renew according to your selected plan. Special offers and pricing are shown when you tap the PRO button in the app. Before raising a billing dispute with Apple, please contact us first at alberto@haired.app — see our Refund & Dispute Resolution Policy below.
We want every issue with Haired resolved quickly and fairly. Before opening a chargeback or payment dispute, you agree to first give us the opportunity to make it right by contacting alberto@haired.app. The process depends on which version of Haired you are subscribed through:
📱 Haired iOS App (billed via Apple / App Store)
If you experience an app malfunction, a failure to deliver purchased features, a billing error, or are otherwise dissatisfied with the Service, you must notify us at alberto@haired.app within seven (7) calendar days of the issue arising, before requesting a refund through Apple. This gives us a fair chance to investigate and, where appropriate, fix the issue or request the refund on your behalf. Apple remains the merchant of record for iOS purchases and makes the final refund decision, but disputing the charge with Apple without first contacting us, or outside this 7-day window, will be treated as a breach of these Terms.
💻 Haired Web / Desktop App (billed directly by us via Stripe)
If you experience an app malfunction, a failure to deliver purchased features, a billing error, or are otherwise dissatisfied with the Service, you must notify us at alberto@haired.app within seven (7) calendar days of the issue arising, before filing a chargeback with your bank or card issuer. Because we bill you directly, we are able to investigate and issue a fix, credit, or refund ourselves — there is no third-party store involved. Filing a chargeback with your bank without first contacting us, or outside this 7-day window, will be treated as a breach of these Terms and may result in suspension or termination of your account and access to the Service.
This policy exists to make sure genuine issues get fixed directly and quickly, rather than through lengthy third-party dispute processes.